This is obviously a tough call. According to the legalities of the contract I suppose you are not entitled to money back, but I guess the reason I will forever be struggling with money, is as a someone who always wants to help, I think I would offer something back. I understand it its their business and they wouldn't be able to do it for everyone but I think each situation is different. I also think emotional support goes a long way and as I have already told you all, I got none of that. All I got was blame. That somehow I caused two torn cruciates in my puppy.
Regardless , I wish you both nothing but the best and hope it all works out for you... Hugs to Hemi...
Oh, and just thought I would add, to those who said they could kick themselves for not having insurance, I have insurance, have since day one, but because Mille has not even been with me a year, cruciate injuries are not covered until after you have insurance for a year. In other words, I got nothing back! UGH!! I have paid more for having insurance than I have received back from it.