we get her in and out with a table and a lift from us....FINALLY after 3 years of this my husband is making a new ramp for her......it easy going in she kinda jumps.....coming out its a fight cause she doesn't want to ever come out.....lol......we just lift her and boost up and the other leads her to the table.......its easier than it sounds .....if she gets tired int he pool she figured out to stand on her hind legs and rest her front on the ladder ....she just stands there its quite a site....LOL