Scarlet, hopefully that is the only bad experience you have with VPI.
Frankly, what I dislike so much about them is the fact they advertise, they will pay 90% of a claim. Ya, right they will, but look at the cost.
However, what they manage to do, is add a deductible to each new occurence within the "contract" year. (So, you pay $50.00 per different situation.) But, the worst of it as far as I am concerned is the fact that they "low ball" dollar amount for every ailment.
For an example, if a procedure costs you $100.00 at the vet, their limitation maybe $50.00 - $75.00 per procedure. Hence, after your $50.00 deductible, you will only get 90% of what they will allow. To me they are a rip off.
When Dex had his oral melanoma, (I carried a cancer rider on him that would allow double the payments) his total bill was roughly $5000.00. I received from VPI about $2800.00 and maybe some change.
Clearly, I will go elsewhere for insurance or I will set up a savings account for Sam, when I get him.
Hope this helps.