I'm so glad I saw this here. Our newfie, Xena, is just over a year old. Last summer with the puppy hair we had no pronlem keeping the tangles out, but then winter came, and the hair behind her ears started getting matted. Not wanting to hurt the pour dear, I brushed out all the top hair and left the knots thinking they would "grow out", so I could cut them with scissors.
Now I'm so embarrased - it's like there is a second ear behind her ear, it's so matted. SO Last week I cut it down to about 2 inches, and brushed. Xena doesn't mind being brushed, BUT she hates when I'm pulling behind her ears, so I left it.
If I cut the whole thing off she'd only five 1/2 fur over the skin behind her ear. But I'm no longer hopeful of it ever getting better unless I do.
ADVICE PLEASE!! both on what to do, and how to be sure it doesn't happen again "cut as soon as you get a little knot you can't brish out"
Thanks. And please don't be too harsh, I've never had such a hairry dog.